Yes, I know there is a high influx of calls at this moment, and I will have to wait. I get that.
But couldn't you tell me what number I am and what number you have gotten to so I know if I can go take a shower within the 40 minutes I'm put on hold or I could just call back at a different time? I am about to change this aspect of every company's customer service.
And the music. Please, no music. The speakers are killing my ears. How about a beep every 10 seconds?
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